Welcome to the website of Château Ventenac (“the Business” or “we”).  The Business provides property rental and related services through our websites and domains (collectively, the “Services”).  This Privacy Policy sets out our policy with respect to personally identifiable information (“Personal Data”) that is obtained from users of the Services.

We are committed to protecting your privacy and we will only use personal data that we collect about you lawfully in accordance with the Data Protection Act 1998. We do not sell your personal data to any other organisation.  We will give you the opportunity to refuse any future marketing email from us.

 

CONSENT

By using the Services, you are consenting to the Business’s collection, use, disclosure, transfer and storage in accordance with this Privacy Policy of any Personal Data or other information received by us as a result of such use.

 

INFORMATION WE COLLECT

When you interact with the Business using the Services, we may collect Personal Data and other information from you, as described below:

Personal Data:

The type of information we will collect about you includes:

    • Name and email address

and, if you make a booking:

    • Address
    • Telephone number
    • Bank or credit/debit card details
    • Any special requirements or information

We will not collect sensitive personal data about you without your prior consent. The information we hold will be accurate and up-to-date. You can check any information we hold about you by emailing julia@chateauventenac.com .  If you find any inaccuracies we will correct them promptly. Personal data is held securely in accordance with our security policy.

Non-Personal Data:

When you interact with the Business using the Services, we may also collect information that cannot be linked to you personally (“Non-Personal Data”).  Such Non-Personal Data may include without limitation your internet browser; internet service provider; internet protocol (IP) address; plus details about your device and software, approximate geographic location and your usage of the Services. This information is collected passively by technologies such as cookies and cannot be used to identify you.

 

COOKIES

Cookies are small text files used by this website to enhance a user’s experience by making the site more effective and efficient. The law states that cookies can be stored on your machine provided they are essential to the operation of this website; for all other cookies, we need your permission to do so.

Cookies may be session cookies (i.e., only lasting for one browser session) or persistent cookies (i.e., which continue in your browser until deleted or they expire). Our cookies will never retain any personal or confidential information about you.

If you are happy for us to use the cookies described below, simply continue to use this website.

For more information on how chateauventenac.com uses cookies, or if you’d like details of how to block cookies or remove them, please read on.

Chateauventenac.com does use non-essential cookies, not to track individual users or identify them, but to gain useful knowledge about how the website is used, enabling us to keep improving it for users.  This website employs Google Analytics, a widely-used web analytics service provided by Google, Inc. Google Analytics uses cookies to provide analysis of how users use the website, counting visitor numbers and providing data about their behaviour, such as the average duration of stay and number of pages a user views.  Such information gathered by the cookie about your use of this website, including your IP address, will be transmitted to and stored by Google on servers in the United States. Google will use this information, aggregated and anonymised, for the compilation of reports on website activity and to provide other services relating to website and internet usage.  Where required to do so by law, or where third parties process the information on Google’s behalf, Google may transfer this information to such third parties. In their privacy policy, Google undertakes not to associate your IP address with any other data held by Google.

Managing cookies

We only collect information about you for two reasons – to provide the best experience possible whilst you browse the website and to process a booking. Blocking cookies may mean that you may not experience our website at its best.

If you would like to block cookies that are used by this website, or by any other websites, you can do this via your browser settings (the Help function within your browser should provide guidance).  www.aboutcookies.org is a helpful website backed by an international law firm that contains detailed information on how to manage and block cookies on a range of browsers, delete cookies from your computer, plus more general information about them.

Third Party Cookies

Some third party cookies are set by the operators of services such as Twitter and Facebook that appear on our website.  These cookies, which enable users to share content on this site, are not in our control.

 

DISCLOSURE OF INFORMATION

Personal Data

We will not sell your Personal Data to third parties. Under certain circumstances, however, we may disclose or share your Personal Data with third parties without further notice to you, as described below:

Agents and Similar Third Parties: We engage companies to perform certain operations for our business. These include mailing services, marketing and booking services and payment processing. We may provide them with information, including Personal Data, relevant to their provision of such services.

Business Transfers: In the event of the sale, merger, reorganization, dissolution or similar event, of the Business, Personal Data may be part of the assets transferred. You hereby consent to the continued use of your Personal Data and other information in accordance with the terms of this Privacy Policy by such a successor or acquirer of the Business or its assets.

Course Tutors: When you register for a course using the Services, you consent to our providing your Personal Data to the tutor of that course. These tutors are not bound to treat your Personal Data in accordance with this Privacy Policy and you agree that we are not responsible for the actions of these tutors with regard to your Personal Data.

Facebook & Other Third Party Connections: If you follow the Business on third party services like Facebook, we may collect, use, disclose, transfer and store information with such third party services in accordance with this Privacy Policy.

Legal Requirements: We may disclose your Personal Data if required to do so by law (including, without limitation, a request from a law enforcement or government agency, or under a court order) or if we believe in good faith that such action is necessary to (i) comply with a legal obligation; (ii) to protect the personal safety of users of the Services or the public; (iii) prevent, investigate, or identify possible wrongdoing in connection with the Services; (iv) protect or defend the rights, interests or property of the Business, its owners or third parties; or (v) protect against legal liability.

Subsidiaries & Affiliates: We may share your Personal Data with our affiliates, which will maintain that Personal Data in accordance with this Privacy Policy.

 

LINKS TO OTHER WEBSITES

The Services may include links to websites not controlled by the Business (“Third Party Sites”) and this Privacy Policy does not apply to Third Party Sites.

 

STORAGE & SECURITY

We take what we consider to be reasonable measures to protect Personal Data obtained via the Services from inadvertent disclosure, loss, misuse and unauthorized access. However, internet and e-mail transmission is never error-free or fully secure. You should therefore take special care when deciding what information you send to the Business via e-mail.

 

INTERNATIONAL PRIVACY LAWS

When you visit our website or book a course, please be aware that you are sending information, including Personal Data, to the United Kingdom where our servers are located. We hold and process Personal Data and Non-Personal Data in accordance with Data Protection laws in the United Kingdom and this Privacy Policy.

Please note that the servers of some of our Agents and Similar Third Parties, such as PayPal, may be based in the United States or elsewhere in the world.

 

AMENDMENTS TO THIS PRIVACY POLICY

It may be necessary to amend this Privacy Policy to reflect changes in legislation, practice or the Business’s activities. We reserve the right to modify this Privacy Policy from time to time by placing a new version of the Privacy Policy on this website.  Therefore please review the Privacy Policy on the website periodically, in particular before you provide any Personal Data.

Your continued use of the Services after any revisions to this Privacy Policy shall indicate your agreement with the terms of such revised Privacy Policy.

This Privacy Policy was last updated on 6 December 2012 (version 2.1).

 

If you have any comments or questions about privacy, cookies, or any other issue raised here, please contact Julia Bristow by email:  julia@chateauventenac.com